FAQ

When will Vision Infinity Cooktop’s price be announced?

It will be announced 2-4 month before shipment. Our current estimated date is October 2024. (hint: Vision Infinity Cooktop’s price will be below USD $1,000)

How do I get a refund?

A: Reservation is fully refundable. Email contact@kitchenautomatique.com and proceed to return the T-shirt. Once confirmed, it may takes us up to 3 weeks to do so. Our terms and condition may apply. Kitchen Automatique reserves the ultimate right to issue a full refund or partial refund.

Is this only available to USA customers?

It is available internationally. However, we will produce the 110v units (US & Canada) first.

How do I get product early access?

We will send you an email regarding that shortly after your payment is confirmed.

What shipping batch will my order be in?

It’s first come first serve within each tier period. The priority shipping is not an guarantee. Because shipping to certain country or region may be delayed late due to regulatory approvals and custom inspection.

What happens when I reserved?

1. You will get up to 30% off on MSRP when you pay the remaining of dues when the product price is announced in October 2024.
2. In honor of your early support, a limited edition T-shirt will be shipped to you for free.
3. You will get a chance to win early product access before the shipment.

Why is it 20% off starting in April?

We use a Tier based discount program to reward our early supporter (See the chart below). Each Tier has limited units available. For example, we may move to Tier II before April if Tier I units are sold out.

How does the referral program work?

Our referral program is available to customers who have purchased, or reserved before October 2024, a Vision Infinity Cooktop via kitchenautomatique.com. You’ll receive an email with the option to join up when you have purchased, or reserved before October 2024, a Vision Infinity Cooktop via kitchenautomatique.com. Share your referral link with a friend or family member, and they’ll get a discounton Vision Infinity Cooktop. If both of you decide to keep it past the eligible return period, we’ll send the discount your way. For further details on eligibility, please see our terms and conditions.

Visit here to learn more

Have a question not found here?

Please, email contact@kitchenautomatique.com for any questions.

We apologize for the inconvenience. Although our website has launched, there are things such as the product video, the full FAQ, etc are yet to be uploaded. But we are working hard to finish them. Thank you for your patience!

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